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Patients & Visitors

Quality Care in Washington Court House

Our Commitment Excellence at Fayette County Memorial Hospital

At Fayette County Memorial Hospital, we strive to provide superior quality care to our patients. We continually monitor our performance by tracking specific quality measures and then compare them to national benchmark measures so we can determine our opportunities for improvement. Our outcomes are voluntarily reported and the most current posted results can be found on the U.S. Department of Health and Human Services website.

To define quality in healthcare is difficult. However, we do strive to meet all aspects of quality care as reported by the Institute of Medicine; healthcare should be safe, timely, effective, efficient, equitable/available to everyone, and patient centered. Teams of physicians/midlevel providers, nurses, ancillary team members (such as lab and radiology), and support staff collaborate to assist each patient in developing a plan of care that will meet their needs as they recover from their illness or injury. This is just one way that our organization displays our values of putting the patient first, teamwork, and continuous improvement.

Patient Satisfaction Survey

During your visit to Fayette County Memorial Hospital, you may have been asked to complete a patient satisfaction survey. Please know that if you were admitted to our hospital, you will also be receiving a survey in the mail. This is a different survey from the one completed before discharge. We would greatly appreciate your participation in this second survey as well.

Both surveys are conducted by outside companies which provide us an overall report of our patient satisfaction. Your comments are valuable to us and we use this information to determine what improvement opportunities we have in order to make your visit to our hospital a positive experience.

Quality Links:

  • Customer Service Program
  • Comments from our Customers
  • Ohio Department of Health
  • The Joint Commission
  • Error Prevention Clip

Have questions about the care and services we provide here at Fayette County Memorial Hospital? We have the answers. Call our dedicated team of professionals at 740.335.1210 today.