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Patients & Visitors

Patient Rights & Responsibilities

Information You Need from Fayette County Memorial Hospital

Health care is a shared experience involving patients and those who give care. The personal worth and dignity of each patient are recognized at Fayette County Memorial Hospital. Your Rights and Responsibilities are offered as an expression of our philosophy and commitment to you.

You Have the Right:

  • To be treated courteously with dignity and respect and in confidence by all Hospital staff members.
  • To be free from any abuse, neglect, harassment or shame.
  • Not to be discriminated against due to race, religion, color, sex, age, national origin, culture, spoken language, military status, ancestry, sexual orientation, gender identity or expression, physical or mental disability or socioeconomic status.
  • To have your values, beliefs and preferences respected. Please let us know if you have cultural or religious practices that may need to be a part of your care.
  • To have access to interpretative services as needed. This may include language translation services, sign language interpretation, reasonable access to translated materials, large print, TTY phones, amplifiers or other devices that can aid in improving communication.
  • To have your personal privacy in care discussions, exams or treatment and to receive care in a safe setting.
  • To have a family member or chosen representative and your physician swiftly notified of your admission to our hospital.
  • To receive complete and accurate written or oral information concerning your diagnosis and treatment in a way you can understand.
  • To be involved in your care planning and treatment and have the right to request or refuse treatment.
  • To have any proposed procedure or treatment explained to you and to have the information necessary to enable you to make appropriate decisions.
  • To know the identity of physicians, nurses, and others involved in your care.
  • To complete an Advance Directive which may include a living will, do not resuscitate (DNR) order and durable power of attorney for health care.
  • To have visitors of your choice. Visitors may be limited at certain times if required for your health or safety.
  • To have your medical records and treatment plans kept private. Your medical record will not be given to anyone without your consent, except required by law.
  • To have access to the information contained in your medical record. Your physician will explain your record with you in the Hospital if you ask. After you leave the Hospital, you can call the Medical Records Department to ask for your records.
  • To never be restrained or secluded as a means of retaliation, coercion, convenience, or discipline.
  • To only be restrained or secluded to ensure your immediate physical safety or the immediate physical safety of a staff member and to be released from restraints or seclusion as soon as possible.
  • To be informed of research or educational projects affecting your care and treatment.
  • To have your pain evaluated and managed.
  • To receive information about your transfer to another physician, unit or facility before it happens.
  • To participate in planning for care after discharge and to receive written discharge instructions about your follow-up care before leaving the Hospital.
  • To receive, upon your request, a copy of a clear and understandable itemized bill.
  • To report concerns or complaints about your care and safety and to receive help to resolve your concerns.

Your Responsibilities are:

  • To provide information, or clarification if needed, about past illnesses, hospitalizations, medications and other matters related to your health.
  • To ask for pain relief when the pain first begins and to tell your nurse or physician if the pain is not relieved.
  • To ask questions when you do not understand what you have been told by the hospital about your healthcare or what is expected of you as the patient.
  • To provide a copy of your written advance directive.
  • To inform your physician(s) and other caregivers if you anticipate problems in following your treatment plan.
  • To provide necessary information for insurance claims and to pay your bills in a timely manner.
  • To follow the rules and regulations concerning patient care and conduct and to be considerate of the Fayette County Memorial Hospital staff and property.
  • To recognize the impact of your lifestyle on your personal health and accept the consequences for the outcomes if you do not follow your care, service or treatment plan.

Complaints & Concerns

If you are not able to resolve your concerns by sharing with your nurse, social work, physician or Hospital staff member, you may call the Patient Advocate at (740) 333-2855. If you feel you need additional help, you may contact:

Fayette County Memorial Hospital
Compliance Officer
1-740-333-2950

Medicare Beneficiary Hotline
1-800-447-8477

Ohio KePro Inc.
Quality Improvement Organization
1-855-447-8557

Ohio Civil Rights Commission
1-888-792-5636
1-614-466-5928 (Voice/TTY)

The Joint Commission on Accreditation Healthcare Organizations
1-800-994-6610